A 99.9% Server Uptime
We have built our shared hosting system using reliable hardware and heavily customized software. Our system administrators have installed a tweaked version of Security–Enhanced Linux on each of our hosting servers to ensure utmost safety and dependability. We have set up several distributed denial–of–service prevention units coupled with powerful firewalls to make sure our internal network is impenetrable and secure.
All Linux shared hosting packages feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee stays the same.
A 99.9% Network Uptime
If you want to supply an exceptional hosting service, you can hardly rely on the default network configuration in a datacenter. We’ve built our own custom network in an effort to ensure an ultrasonic connection speed with the outside world.
And thanks to this, irrespective of which datacenters you opt for: our US datacenter, our UK datacenter, in our datacenter FI, in our East Europe datacenter or our AU datacenter, you can enjoy an assured 99.9% network uptime. And this uptime guarantee is valid for all hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done pretty much everything to decrease all possible risks with our cloud hosting plans and although our company provides first–class client support, there are instances when the client is just not happy with what we have to offer. Or he has to switch to a more robust hosting service, such as a virtual private server or even a dedicated hosting server.
That is why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t completely pleased, we will give you a refund.
24/7 Technical Support
We have attentively handpicked each member of our 24x7 support department to make certain that we can offer the best help desk service that you can possibly get. Each one of our techs has several years of experience working with hosting accounts behind his back, hence they know what they are doing. And they’re available to you 24/7 – you can get in touch with them at any time and they’ll get back to you as soon as possible.
Their average ticket response time is under 20 minutes, while with other web hosting distributors you are forced to wait around for days. And we also offer you a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be replied to in under one hour.