24/7 Customer Support in Shared Hosting
All our Linux shared hosting include 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our solutions before you make an order or you're an existing client and you have a question or some difficulty, you're able to contact us anytime, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines around the world for your convenience as well as live chat support for pre-sales, billing and general questions; email messages and support tickets for more complex matters or any matters that require longer time to research and fix. Unlike many other web hosting providers, our trouble tickets come with a guaranteed max reply time of only 1 hour, thus whatever your problem is, it'll be resolved in a timely manner and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to test our support services even before you obtain a semi-dedicated server account from us since we have telephone and live chat support for billing, pre-sales and general questions. Our agents can help you choose the best plan or supply you with info about our servers, so as to check if the system requirements for your web sites are met. In case you are an active customer, you also have the option to contact us via e-mail or through our ticketing system, which is accessible via the Hepsia hosting Control Panel. We warrant that every time you employ these 2 methods of contact, you will get an answer within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the website hosting services of other service providers, even large ones, you can compare the response time considering that it usually takes a whole day for them to address a support ticket.
24/7 Customer Support in VPS Hosting
When using our Linux VPS hosting, you will not ever need to wait for more than 1 hour in order to get assistance for any kind of problem that you could encounter regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all of the support tickets which you open via your billing Control Panel or emails that you send to our tech support crew. Furthermore, we have local phone numbers in several countries globally as well as a live chat service where we are able to help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the different means of communication, so regardless what your question or issue is, there will always be someone to assist you without delay. If you need help with third-party software, which you cannot install or which gives you problems, you're able to take full advantage of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
If you get a dedicated server from our company, you can contact us at any time using different channels and the maximum time that you'll have to wait for an answer is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is available 24/7 regardless of whether it is a weekend or a holiday and we can help you with anything relevant to the applications which are pre-installed on the server. To contact us about a tech matter, you can open a support ticket from the Help section of your billing Control Panel or you can send us an email. If you have any kind of general questions or you'd like to learn more about our website hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local numbers that we have in different countries worldwide. If you're looking for support for third-party software that you can't deploy or manage effectively, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.