Lots of individuals who start using their 1st hosting account, or change companies, normally have questions with regard to how certain operations are accomplished or confront problems when setting up different things, including emails, website settings, and so on. Because of this, a lot of web hosting providers have prepared documentation with frequently asked questions and issues in order to help their customers receive info swiftly and easily. Consequently, the help desk support staff representatives can devote more time to actual problems that given clients may be encountering, because the solution for the minor things will be available on the World Wide Web and customers can deal with them without having to contact the technical support staff. Having detailed documentation is vital, especially for new customers with no experience at all, since the web hosting service involves a large number of functions and many individuals can get perplexed about what to do. A good information repository can both help you carry out the tasks that you need and acquaint yourself with how the web hosting service functions in general.

Extensive Online Documentation in Shared Hosting

Our shared hosting packages include an elaborate knowledge base where you can find information about all the challenges that you could possibly run into and their solutions. You can find out how to create and manage an electronic mailing list, how to use an .htaccess file, or how to proceed in case the settings of your mail client are accurate, but nonetheless you are unable to send emails, for instance. We’ve tried our utmost to be as comprehensive as possible and to encompass all possible options in order to help you save time and efforts and to offer you different solutions for every issue. The knowledge base includes informational articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will help you become familiar with the functions and features of the Hepsia hosting Control Panel. You can find articles that are dedicated to specific features and functions in each section of the Control Panel, whereas if you would like to browse through the complete collection of articles, you should go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting services include exhaustive technical documentation where you will see info about all the functions that our custom-built Hepsia Control Panel offers, as well as solutions to various questions and issues that you might bump into. All installation guides feature thorough descriptions, which means that you won’t have to worry about skipping something in case you’re aiming to export a database, for instance. The troubleshooting articles cover different likely reasons for specific problems and the solution for each and every one of them, so if you are not able to send email messages even though you have the correct outgoing mail server settings, for instance, you can swiftly see what the reason could be and fix the problem with a couple of clicks in your mail client. As the Hepsia Control Panel offers quite a few features, you’ll be able to find related articles in each and every section. In case you’d like to look through all help articles, you can use the Help menu, which is located in the upper right-hand side of the page.