In case you’ve bought a web hosting plan and you’ve got some queries associated with a concrete feature/function, or if you’ve chanced upon some predicament and you require assistance, you should be able to get in touch with the respective support team. All web hosts use a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, due to the fact that the easiest way to solve a problem most often is to submit a ticket. This kind of correspondence renders the replies exchanged by both sides easy to track and allows the support staff members to escalate the problem in case, for instance, a sysadmin has to intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you will need to use at least two separate accounts to touch base with the client support staff and to actually manage the hosting space. Incessantly logging in and out of different accounts might be a bore, not to mention the fact that it requires a long period of time for the majority of web hosting companies to respond to ticket requests.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our Linux shared hosting is not separate from the hosting account. It’s part of our all-in-one Hepsia Control Panel and you will be able to visit it whenever you need with just several clicks, without the need to leave your account. The ticketing system features a quick-search box, which will help you trace de facto any trouble ticket that you have opened in the past, in case you need it. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to solve a particular issue even before you submit a ticket. The ticket response time is no more than one hour, which means that you can get prompt assistance at any given moment and in case our support team recommends that you should do something inside your account, you can do it instantaneously without leaving the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is far more convenient to manage everything in one location, which is the reason why we’ve integrated a ticketing system into the custom-developed Hepsia Control Panel, which is offered with every single semi-dedicated server package. This will permit you to handle the communication with our support staff together with your disk drive space, which goes to say that you won’t have to remember an additional logon name for another admin dashboard. You’ll be able to send a new ticket or to track the status of an old one with no more than a few clicks while you’re browsing the content hosted in your semi-dedicated account. Plus, you can go through older tickets using a smart search box or read applicable knowledgebase articles, which include solutions to commonly encountered obstacles. The inbuilt trouble ticket system is monitored 24/7 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to help you out.