Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our Linux shared hosting is not separate from the hosting account. It’s part of our all-in-one Hepsia Control Panel and you will be able to visit it whenever you need with just several clicks, without the need to leave your account. The ticketing system features a quick-search box, which will help you trace de facto any trouble ticket that you have opened in the past, in case you need it. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to solve a particular issue even before you submit a ticket. The ticket response time is no more than one hour, which means that you can get prompt assistance at any given moment and in case our support team recommends that you should do something inside your account, you can do it instantaneously without leaving the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is far more convenient to manage everything in one location, which is the reason why we’ve integrated a ticketing system into the custom-developed Hepsia Control Panel, which is offered with every single semi-dedicated server package. This will permit you to handle the communication with our support staff together with your disk drive space, which goes to say that you won’t have to remember an additional logon name for another admin dashboard. You’ll be able to send a new ticket or to track the status of an old one with no more than a few clicks while you’re browsing the content hosted in your semi-dedicated account. Plus, you can go through older tickets using a smart search box or read applicable knowledgebase articles, which include solutions to commonly encountered obstacles. The inbuilt trouble ticket system is monitored 24/7 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to help you out.