Should you ever experience a problem with your website and be incapable of fixing it yourself, ask the respective web hosting provider’s help desk support team to assist you to get the site back online. A quick solution would be the best-case scenario, but many hosting companies answer within 24 hours or even more, all the more so if you are doing business with a reseller. Even if your problem can be swiftly fixed, your site may not function properly or it may not be reachable whatsoever for a longer stretch of time, so you may lose potential clients because it is extremely unlikely that anyone will be eager to go back to an inoperational site. With this in mind, you need to make sure not only that you can get in touch with your hosting company, but also that they can reply and help you in a timely fashion. If a software app update does not go smoothly or you erase something by mistake, for example, the site should be fixed quickly so as to prevent long inaccessibility.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum reply time for any tech support ticket that you post or any email that you send is just sixty minutes, even in case you contact us on weekends and legal holidays. Irrespective of the essence of your problem or question, we will help you instantly and will provide you with the necessary information to solve any problem with your sites. The real reply time usually does not surpass fifteen to twenty minutes, which goes to say that you can forget about waiting around for hours on end to get a problem fixed or what is even worse than that – waiting around all day only to get a reply that more information is needed whilst nothing is solved. We will give you assistance without delay merely because we understand how costly time can be in the dynamic digital world. The sixty-minute response time guarantee applies to any billing or technical inquiry that you might have connected with our Linux shared hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we recognize exactly how important it is to get swift assistance, we guarantee that you will never need to wait for more than sixty minutes to obtain a response to any ticket that you post from your semi-dedicated server CP. In fact, you will rarely have to wait for more than 20 to 30 minutes and this applies to any query regardless of what its nature is – billing, technical or general. Plus, our technical and client support staff will be at your disposal 365 days a year, which goes to say that even in case you open a ticket during legal holidays, you’ll always get an immediate response, which will include the answer to an enquiry, the solution to a predicament or the details required to resolve an issue yourself – in case there is something that you have to do on your end. With us, you won't ever need to spend a whole day hanging around awaiting a response like you would with plenty of other hosting companies.