One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reply time for any tech support ticket that you post or any email that you send is just sixty minutes, even in case you contact us on weekends and legal holidays. Irrespective of the essence of your problem or question, we will help you instantly and will provide you with the necessary information to solve any problem with your sites. The real reply time usually does not surpass fifteen to twenty minutes, which goes to say that you can forget about waiting around for hours on end to get a problem fixed or what is even worse than that – waiting around all day only to get a reply that more information is needed whilst nothing is solved. We will give you assistance without delay merely because we understand how costly time can be in the dynamic digital world. The sixty-minute response time guarantee applies to any billing or technical inquiry that you might have connected with our Linux shared hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we recognize exactly how important it is to get swift assistance, we guarantee that you will never need to wait for more than sixty minutes to obtain a response to any ticket that you post from your semi-dedicated server CP. In fact, you will rarely have to wait for more than 20 to 30 minutes and this applies to any query regardless of what its nature is – billing, technical or general. Plus, our technical and client support staff will be at your disposal 365 days a year, which goes to say that even in case you open a ticket during legal holidays, you’ll always get an immediate response, which will include the answer to an enquiry, the solution to a predicament or the details required to resolve an issue yourself – in case there is something that you have to do on your end. With us, you won't ever need to spend a whole day hanging around awaiting a response like you would with plenty of other hosting companies.