Despite the fact that this isn't the keyaspect to distinguish a trustworthy shared hosting company from a bad one or a reseller from a real provider, being able to call and talk to a live person is a sign that you are not dealing with a one-person service provider and that you can reach somebody any time you need assistance. The telephone support for hosting services may range from standard to experienced, which means that the issues which can be resolved with a call vary depending on the specific provider. Usually, these issues are more basic and include billing or 1st level tech issues since more complex problems often need a support ticket where both you and the system administrators can track what's going on with a specific issue. Nevertheless, the option to call your supplier can save you considerable time and efforts for the countless small issues which will eventually appear at the time you manage your web hosting account.

Phone Support in Shared Hosting

Because we have live telephone support 14 hours every day, you're able to contact us and talk with our customer support agents to get more info about all of the Linux shared hosting that we supply and make sure that our servers meet the system requirements for your sites before buying anything. For your benefit, we now have phone numbers on three continents so you will be able to call the one nearer to you - in the USA, the United Kingdom or Australia. If you're already a customer, you will be able to phone us about general and billing issues, or even about some technical matters. In case the trouble is strictly technical or it can take more time to investigate, you'll have to use our ticketing system, that will enable both you and our tech support crew to keep track of the details given by either side.

Phone Support in Semi-dedicated Hosting

If you need more information for the Linux semi-dedicated hosting services that we supply, you will be able to call one of the three support phone lines that we have around the globe - in the United States, the UK and Australia. In this way, you're able to check in advance if our solutions are appropriate for your websites. In case you are already our client and you've got a semi-dedicated account, you'll be able to get in touch with us over the phone for 14 hours every day about any type of billing or basic matters. For entirely tech matters you will be able to employ our ticketing system to communicate with our tech support as someproblems just require additional time to be taken care of, but we will assist you over the phone with various minor technical problems as well, saving you the time and efforts.