A 60–Minute Response Time Guarantee
All your assistance requests will be replied to in maximum 60 minutes after the ticket or e–mail has been received. If your issue calls for further assistance from a server administrator, we’ll forward the support ticket or the email to the person on duty, in a timely manner then leave a comment to notify you that more time will be needed for arriving at the best solution. And if you order the Admin Services package, all of the server management tasks included there will be completed whenever you desire.
A First–Class Tech Support Service
Should you need assistance working with our Web Control Panel or with any of the apps that we’ve preinstalled on the dedicated web hosting server on your behalf, you can contact the customer support staff anytime via the ticketing system. What’s more, if you require help managing your dedicated web hosting server, you can order our Admin Services package, which includes Operating System updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting services, backup hard disk space, etc.
An Intuitive Help Section
Every Linux dedicated hosting server includes our cost–free Web Control Panel, which features a comprehensive knowledge base and a selection of how–to video tutorials. Whenever you require assistance while working with the Web Control Panel, just press the Videos or Help buttons situated in the top right corner.