Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Reply Warranty

  • Each ticket that you submit to our tech assistance team will be replied to within about 60 minutes. All regular questions are going to be addressed straight away. Yet, if the help inquiry you have sent requires assistance from a competent admin technician, we will send the ticket to him and will inform you about the delay.

  • Top quality support service

  • Professional Client Assistance Service

  • We deliver around the clock client support through a lightning fast ticketing application built into your Control Panel. You’ll be able to write to us at any time about any of the applications that come pre–installed on your virtual server, which include the chosen Linux OS version, the server management panel and our in–house produced Web Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • A complete and constantly updated articles base is built into our custom–built Web Control Panel. It offers you quick tips about how to carry out all the basic site managing duties. The Help section supplies detailed how–to articles and reviews and step–by–step video training. You can reach the Help zone by clicking the Help or Video buttons in the top right part of each Control Panel section.